Privacy Policy
1. Introduction
SO IT IS CO PTY LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Development Application alert service ("Service").
By using the Service, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
When you register for our Service, we collect:
- Address Information: The physical address you wish to monitor for Development Applications
- Contact Information: Your name (optional), phone number, or email address depending on your preferred notification method
- Preferences: Your selected monitoring radius (25m, 50m, or 100m) and preferred contact method (SMS, call, or email)
2.2 Information Collected Automatically
When you use our Service, we may automatically collect:
- Device information (type, operating system, browser)
- Usage data (pages visited, time spent, features used)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Monitor Development Applications within your specified radius
- Send you notifications via your preferred method
- Improve and optimize our Service
- Communicate with you about service updates or issues
- Comply with legal obligations
- Detect and prevent fraud or abuse
4. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Secure data storage and processing systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Information Sharing and Disclosure
5.1 We Do NOT Sell Your Data
We do not sell, trade, or rent your personal information to third parties.
5.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Service, such as:
- SMS and email delivery services
- Cloud hosting providers
- Analytics services
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
6. Your Address Information
We treat your address information with special care:
- Your exact address is stored securely and is not publicly visible
- We use your address solely to identify relevant Development Applications
- Your address is not shared with third parties except as necessary to provide the Service
- You can request deletion of your address at any time
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and data at any time.
8. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us at privacy@soitis.com.au.
9. Cookies and Tracking
We use cookies and similar technologies to improve your experience and analyze usage patterns. You can control cookies through your browser settings, but disabling cookies may limit some functionality of the Service.
10. Third-Party Links
Our Service may contain links to council websites and other third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Australian Privacy Principles (APPs)
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This includes principles relating to:
- Open and transparent management of personal information
- Anonymity and pseudonymity where practicable
- Collection of solicited personal information
- Dealing with unsolicited personal information
- Notification of collection
- Use and disclosure of personal information
- Direct marketing
- Cross-border disclosure
- Adoption, use, or disclosure of government identifiers
- Quality of personal information
- Security of personal information
- Access to personal information
- Correction of personal information
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
SO IT IS CO PTY LTD
Email: contact@soitis.com.au
Privacy Officer: privacy@soitis.com.au
15. Complaints
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us at privacy@soitis.com.au. We will investigate and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.